METHODS AND TERMS OF SHIPPING
All orders placed on business days until 12:30, are processed on the same day with scheduled delivery on the next business day. If the order is placed after 12:30, it is considered an order of the next business day. (In both cases, since all products are immediately available in our warehouse). Orders placed on Friday, Saturday or Sunday after 12:30, are processed on Monday.
Delivery times: Our company does its best to deliver your order as soon as possible within 1-3 days within Cyprus. Public holidays and cases of force majeure, such as extreme weather conditions, strikes, etc. are exempt from the above terms.
Free shipping: If the value of your order is over 120 euros, shipping is free throughout Cyprus.
All classical – electric – stage pianos are excluded from the Courier Shipping method.
The free shipping covers the shipment of your order to the nearest Courier (depending on the shipping address that you state when placing your order) and does not include the assembly or setting up of the products (where required).
In case your order is worth up to 120 euros then:
If you choose to have your order shipped by Courier you will be charged with a shipping fee of 5 euros.
If you choose to collect your order from our store there is no charge.
WITH TRANSPORT AGENCY
Your order will be shipped with Music Avenue Cyprus – Anisoara Efthymiou, and the cooperating transport agencies.
Upon sending your order, you will receive an email with the contact details of the transport agency used for your order.
The delivery of your order will take place outside of the residence (provided that the shipping area is not inaccessible).
Collection from the store
Select to pick up your order from our store. With this delivery / shipping method, you will be notified by phone with the number you have entered at the checkout or by e-mail when your order is available for collection from our store, which is registered at the end of the purchase. The estimated collection time from our store is 1-3 working days.
DELIVERY WITH A DRIVER from Music Avenue Cyprus (Only for deliveries in the area of Paphos)
Small orders are excluded from the delivery option with the Music Avenue Cyprus driver.
Choose to pick up your order at home. For orders worth more than 299 euros there is no charge, while for orders worth less than 299.00 euros there is a charge of 8 euros. Deliveries will be made daily from 12:00 to 18:00, but first the freight department will get in contact with the customer in order to inform him and make a delivery appointment.
Shipping internationally (outside Cyprus)
For orders outside Cyprus and inside or outside the European Union or for any questions you may have regarding your order, please contact us at email@example.com or +357 26 950002.
Your order can be canceled until the time of execution either by phone (00357 26 950002) or by email (firstname.lastname@example.org) stating the order number and cancellation number. In case your order is shipped and you wish to cancel it then you will be charged the shipping (shipping and return) and the products will be returned to the Company. Returned products should be in excellent condition and in the packages as they were sent. Returns are not made to books and wind instruments.
Returns are also not made on products that are ordered on behalf of a customer upon deposit or payment and which do not belong to the Company’s scheduled stock.
The customer has the right to request withdrawal and return of the product purchased through our online store within one week (7 days) from the date they received it. From the date of sending the withdrawal request, the product must be returned to the Company within one week (7 days) while the return costs are borne by the customer. The product must be returned intact and in excellent condition with the original and complete packaging (boxes, foam, nylon) which should not have tears, damage or other alterations, as well as with all accessories (instructions for use, cables, adapters, remote control etc). Excluded from the right of withdrawal:
- Devices that include programs (software) and any kind of material related to these programs, in digital – electronic form, the use of which requires activation by the buyer or declaration of personal data, actions by which the buyer becomes the only and exclusive user of the program. Devices include, for example, sound cards (audio interfaces), electro-electronic music instruments, sound consoles and generally all machines used to create, play, edit and record audio-visual material.
- Products ordered and manufactured according to consumer specifications or are clearly personalized.
- Wind instruments, microphones, headphones and books are non-refundable.
- Returns are also not made on products that are ordered on behalf of a customer after a deposit or payment and which do not belong to the planned stock of the company.
In distance shopping (online), there is no refund but the Customer can get another product after first returning the previous product in the situation described in paragraph 2.